Refund Policy
Last updated: June 15, 2026
1. Full refunds
You receive a full refund — including base price, trip fee, surcharges, platform fee, and tax — when you cancel before pickup, when a worker cancels after accepting, or when we are unable to fulfill your order.
2. Partial refunds
If you cancel after pickup, the laundry portion (base price) is refunded once items are returned in their original condition. Trip fees, out-of-area surcharges, platform fees, and tax on those non-refundable items are not returned.
3. Damaged or lost items
Report damaged or missing items within 48 hours of delivery from the order page. Verified claims are reimbursed up to the declared item value or our standard liability cap, whichever is lower.
4. Quality issues
If laundry is returned not meeting quality standards (e.g., stains not addressed, items mixed), we will re-clean at no charge or issue a partial refund of the base price at our discretion.
5. Refund timing
Approved refunds are issued to your original payment method within 5–10 business days. Platform fees and taxes are refunded in proportion to the refunded subtotal.
6. Disputes
If you disagree with a refund decision, reply to your order confirmation email or contact support. We aim to resolve disputes within 7 business days.